Front-of-house staff are essential to the day-to-day running of theatres across the UK. They are there to ensure that audiences have an enjoyable experience. Front-of-house roles in theatre can also be called guest experience host, customer service host, customer experience team member and other variations on these titles.
Not sure if a front-of-house job is for you? In this blog post, we’ll cover some of the responsibilities a front-of-house staff member might undertake, what type of skills you need, and what is expected in these kinds of roles so that you can make an informed decision.
If you’re looking for a job in between acting contracts, front-of-house roles are often a great option due to the types of contracts available, the working hours and skills required.
Front-of-house staff responsibilities
Front-of-house jobs can be varied and no day is the same. Responsibilities can include greeting the audience, scanning tickets and being a point of contact for any customer needs. Front-of-house staff may also work behind the bar, sell food and merchandise, and ensure the front-of-house area and the auditorium are clean and tidy before and after a performance. Each shift will be different; on a matinee you could be working in the bar and in the evening you may be sitting in the auditorium during the show, ensuring the audience is adhering to theatre rules.
Who can work front of house?
Front-of-house jobs suit confident individuals and those who enjoy interacting with people regularly. Delivering high-quality customer service and providing a stress-free audience experience are the top priorities in this job.
A lot of front-of-house staff enjoy the theatre and want to work in an environment that combines their passion with work.
It’s not uncommon to find actors working front of house in theatres or the box office in between acting contracts. A lot of West End theatres offer zero-hour contracts and the evening show times allow actors to audition for other roles during the day while still having an income.
Front-of-house skills
To work front of house, you will need to be a confident communicator and have the ability to work well and remain calm in a fast-paced environment. You will need to be a team player, who can also solve problems and answer customer queries independently. For some roles, you may need sales skills or experience handling money.
Roles that include bar work may require you to be aged 18+.
How to find front-of-house theatre jobs
Are you looking for front-of-house roles? On The Stage Jobs, we have a dedicated category for front-of-house vacancies and its regularly updated with West End roles and front-of-house jobs at theatres across the UK.
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