Guest Experience Host - Standing at the Sky's Edge

The Gillian Lynne Theatre is excited to be playing host to the transfer of the National Theatre production of ‘Standing at the Sky's Edge’ and we are currently looking to recruit Guest Experience Hosts for this exciting new production.

The role...

Are you passionate about excellent customer service?

At LW Theatres we strongly believe every customer experience should be truly extraordinary. We are looking for proactive and engaging Guest Experience Hosts to join our team at Gillian Lynne Theatre.

The Guest Experience team are the face of Gillian Lynne Theatre and play a key role in ensuring our guests are welcomed into a safe and secure environment. In many instances, you are the first person our guests will encounter during their visit, and you will be expected to always deliver an exemplary level of customer service. As Guest Experience Host, you will deal with all manner of customer queries, as well as driving sales throughout the building, be it behind retail positions, on the bar or inside the auditorium.

What you’ll be doing…

• Being a key player in our exciting and diverse team of individuals to help stage the extraordinary.
• Maintaining open communication with the management team regarding operational procedures.
• Upholding our Customer Charter by putting the guest experience at the forefront of everything you do.
• Welcoming our guests into our building in an energetic and proactive manner.
• Ensuring our guests are free to relish and enjoy the spectacle on stage in a safe and secure environment by following our strict security and health & safety procedures.
• Providing an open and approachable platform for all manner of customer queries at all times.
• Driving Bar and Retail sales both inside the auditorium and behind any one of our bars or fixed positions.
• Supporting the Supervisors in maintaining a smooth operation in your designated area of the building.
• Increasing your knowledge of all things LW Theatres, enabling you to provide a thorough and comprehensive level of service.

What we need…

• Previous customer facing experience.
• Previous experience of working behind a bar would be helpful, but not essential.
• Passion for exemplary levels of customer service.
• The ability to build a strong rapport with guests and colleagues in an engaging and     professional manner.
• A calm and efficient approach when presented with fast evolving incidents.
• A team player who is comfortable working as part of a family of individuals.
• A “can do” attitude with the ability to adapt to the fast pace of live theatre.
• A self-motivating, conscientious approach; with an eye for detail.
• Striving for excellence in every detail of the job.
• Take pride in LW Theatres dress code.

Regular performance schedule:

Tuesday to Saturday Evenings – 7.30pm

Wednesday & Saturday Matinees – 2.30pm

Sunday Matinee – 3.00pm

Show end date: Saturday 3rd August 2024

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

This role may close early if a sufficient number of applications are received.